How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of receiving the item.

1. Please email [email protected] to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
PetsPK.com
Returns Department Tracking #
601 – 604, Alfiza Glass Tower
Rashid Minhas Road, Karachi – 75300
Pakistan

3. Include in your package a signed letter stating the reason for your return.

Return Exceptions

Some items can not be returned if they are opened. These include – but are not limited to – food bags, sprays, and medicines. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange it for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay the return shipping.

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