Frequently Asked Questions

Please read our FAQ before sending us a message.

All shipping charges are calculated once you add your address at the checkout page. We also provide free shipping for some cities. These details are also provided on the checkout page.

Currently, we accept Cash on Delivery only. In the near future, we shall be accepting Payments through UBL Omni, Easy Paisa, Mobi Cash and Direct Online Bank Deposits.

Delivery usually takes 3-4 business days.

In simple terms… YES!

In fact many people have said that shopping online is potentially safer than shopping in a brick and mortar store!

We always ensure the highest standards of security are employed to safeguard your payments security.

You will also notice in the address bar (depending on your Browser) a small Padlock Icon – this again indicates that the page you are on in 100% SECURE! Clicking on the Padlock will display our Security Provider’s information.

All of your personal and card details are protected using 256-bit Encryption when transmitted over the Internet.

While there are no guarantees in life we believe that the level of security we offer our customers is robust enough for you to feel safe shopping on the Pets at Rest website.

You will receive an email and a phone call confirming your order. Once you have confirmed your order over the phone, your order will be shipped in one business day and you will receive it within 3-4 business days.

An email order confirmation is sent which can be used as an invoice.

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